Shipping Policy

Welcome to Lynell Switzerland Sàrl's Shipping Policy. We aim to provide you with clear and concise information about our shipping processes to ensure a smooth and transparent experience.

1. Processing Time:

Orders are typically processed within 2-3 Days (Switzerland) and 3-4 Days (EU Countries) after payment confirmation. Please note that this processing time may vary based on product availability.

2. Shipping Costs:

Shipping costs are calculated based on the destination and value of the order. You can view the shipping cost during the checkout process before finalizing your purchase.

3. Shipping Methods:

We offer several shipping methods to accommodate your preferences and delivery time requirements. Options may include standard shipping, express shipping, and more. Select your preferred method during checkout.

4. Estimated Delivery Time:

The estimated delivery time is calculated from the date your order is shipped, not the date it is placed. Actual delivery times may vary based on your location, selected shipping method, and unforeseen circumstances.

5. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the status and location of your package.

6. Customs and Import Taxes:

Customers are responsible for any customs and import taxes that may apply to their order. Lynell Switzerland Sàrl is not responsible for delays or additional charges due to customs processes.

7. Shipping Restrictions:

We currently offer shipping to Switzerland, France, Austria, Germany, Spain, Belgium and the Netherlands. If your country or region is not listed during checkout, please contact us for further assistance.

8. Lost or Damaged Items:

In the rare event that your order is lost or damaged during transit, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.

9. Returns and Exchanges:

For information about returns and exchanges, please refer to our Returns and Exchanges Policy.

10. Contact Us:

If you have any questions, concerns, or special requests regarding shipping, please reach out to our customer support team at filterless@lynell.ch

Thank you for choosing Lynell Switzerland Sàrl. We appreciate your trust and are committed to delivering your products with care and efficiency.

Updated 22.11.2023